FAQ regarding original art sales

[FAQ regarding original art sales]

1. Please tell me the process from purchase to arrival.
①When you add a product to your cart, the following screen will be displayed.

Please tap the screen and check the contract text.
Please check "I agree to the terms of the Work Purchase and Sale Agreement and Work Terms and Conditions" before proceeding with the purchase.
*If you have any questions about the contract contents, please contact us via chat.

② At a later date, you will receive an email from our staff regarding "confirmation of contract details" and "desired delivery date and time". If you have a preferred delivery date and time, please reply here.

③As soon as the product has been shipped, we will send you a shipping notification by email.

2. How will the artwork be delivered?
The main delivery company will be Sagawa (or Yamato Transport or Seino Transportation).

3.Can you provide a tracking number?
It will be included in the purchase completion email.

4.Do you offer gift wrapping for your artwork?
At this time, we do not provide gift shipping services (wrapping, etc.) for our artworks.

5.Are all the artworks pre-framed?
We offer both framed and unframed canvas works. For works that come with a frame, we generally sell them in a framed state (whether or not they come with a frame is stated on the product page).

If you would like a different frame, we can also introduce you to products from manufacturers with whom we work.
If you would like to do so, please contact us via chat or the email that our staff will send you after your purchase.
In this case, please note that you will be charged separately for the new frame.

6. Are any fasteners or other accessories included when purchasing?
Fasteners and other installation tools are not included.

7.Can I ship overseas?
Customs duties may be incurred in the destination country.
In this case, please note that any customs duties etc. incurred will be borne by the recipient.

8.How do you determine the selling price?
This is decided in consultation with the artists, their families, and welfare facilities.

9.Do you provide maintenance for the artworks?
Unfortunately, we do not currently offer maintenance services after purchase. If you have any concerns after receiving the item, please feel free to contact us.

10. How much is the shipping cost?
The price varies depending on the size of the work, the materials used, and the shipping area. You can check the actual price on the payment page.
*When purchasing 3 or more items or shipping to remote islands or overseas, we may charge an additional shipping fee in addition to the amount displayed on the store due to system reasons.
If you have any questions, please feel free to contact us here .