To all those who supported and purchased through Makuake
Thank you very much for your hard work. This is a notice from the Heral Bonnie Secretariat.
The other day, we held a crowdfunding service, Makuake, “To a gallery that continues to grow with supporters. Heralbony’s challenge to expand the welfare area.” (https://www.makuake.com/project/heralbony/) ” (hereinafter referred to as “this project”), some supporters who have purchased “Supporter membership (HERALBONY SUPPORTERS)” and “Engrave your name on the gallery web page (individual plan) + supporter membership” We have confirmed that the shipment to you has not been completed.
We sincerely apologize for the inconvenience and concern caused to our supporters regarding this matter. In addition, we have set up a dedicated inquiry window for applicable supporters.
We would like to report the outline of this matter and our response as follows.
1. Circumstances and Causes
In carrying out this project, we have set it so that the information necessary for the delivery of supporters who have made support purchases (hereinafter referred to as "delivery information") will not be acquired by mistake. As a result, we have not been able to obtain the delivery information for supporters who need delivery, so we are unable to ship products to some supporters.
2. Target number
・ Supporter membership (HERALBONY SUPPORTERS) 59 people
・ Engrave your name on the gallery web page (individual plan) + supporter membership for 4 people
3. Current situation and current response to supporters
We have already contacted the target supporters individually using the message function in Makuake. We apologize for the inconvenience, but please share the shipping information again with the message function in Makuake or the inquiry window regarding this matter.
4. Future action
We will strive to strengthen system management before the start of the project to prevent recurrence. Once again, we sincerely apologize for causing confusion and inconvenience caused by our mishandling.
5. Inquiries regarding this matter
Heralbony Co., Ltd.
For supporters: firstname.lastname@example.org