Select the product and press the "Add to Cart" button.
*You can add or change the quantity in the cart.

You can change the order quantity for each item here.
If you are ordering as a gift, please check the "Use as a gift" box. We will refrain from including an invoice in the package.

Gift bags and carrier bags can also be purchased, so please follow the instructions and enter the required information.

If you would like to use e-Gift, please select the delivery method "Send e-Gift to someone whose address you do not know" and enter the necessary information such as the message you would like to send to the recipient and any wrapping requests.

◆What is e-gift?
This is a service that allows you to easily send gifts to people whose addresses you don't know via LINE, email, etc. When the recipient enters their address in the link sent to them, the gift will be sent to that address.

Please confirm your order details and if you are happy with them, click "Proceed to payment" to proceed to the next step.

In particular, when purchasing masks, phone cases, apparel, etc., please make sure you select the correct size.

If you select "Register as a member and proceed to payment", you will be able to check your purchase history and avoid the trouble of having to enter your information the next time you shop, making shopping more convenient.

Please register your contact information and shipping address. Once you have filled in the necessary information, click "Proceed to Select Shipping Method" to proceed to the next step.
*For e-gifts, please enter the purchaser's information.

Please check the shipping fee and then click "Proceed to payment".
Normally, shipping costs are 700 yen (tax included) nationwide, regardless of the number of items ordered.
*Free shipping for purchases over 15,000 yen (excluding some conditions).
*Small size items are 385 yen (tax included). For details, please see "3. Shipping Fees."
*Shipping fees may vary for some products, such as products delivered by other companies. Please check each product page for details.

Choose your payment method:

Payment methods available are credit card payment, convenience store payment, deferred payment Paidy, PayPay, EPOS Easy Payment, PayPal, and Google Pay.

If the shipping address is different from the purchaser, please enter the billing address.

Once you have finished entering the information, please confirm the details and click "Pay Now" to complete the payment.

All ordering procedures have been completed.

You can issue a receipt from the order completion screen. (If you are a registered member, you can issue one at any time from My Page. You can also specify the recipient.)

*You can cancel your order only within 10 minutes of placing it. Please do so from the order completion screen.

Once your order is complete you will immediately receive a confirmation email.

You can check the delivery status using the tracking number in the email we send you when delivery is complete.

If you do not receive an order confirmation email within an hour, please contact our customer service.

・Credit card payment (VISA / MasterCard / JCB / AMERICAN EXPRESS)
・EPOS Easy Payment ・Convenience Store Payment ・Deferred Payment Paidy
・PayPay
- PayPal
・Google Pay

is available.

After completing your order, please make payment within 3 days. If the payment deadline passes, your order will be automatically canceled. We also charge a payment fee of 190 yen.

[How to use]
When you select "Convenience Store Payment" in the cart, you will be redirected to the following screen. When you select the convenience store you would like to use, payment information will be displayed.

Payment information will also be sent to you via email after your order is complete. Please follow the instructions and make payment within the deadline.

* Your order will be confirmed once payment has been completed at the convenience store.
*Please note that your order will be automatically cancelled if the deadline is exceeded.

This is a service where you pay the monthly usage amount in one lump sum by the 10th of the following month at a convenience store or by bank transfer.

For more information, please visit the official paidy website .

*If you have any questions, please contact the paidy afterpayment inquiry desk.

You can issue a receipt from the payment completion screen.
If you are a registered member, you can issue a ticket at any time from the order history on your My Page.
*You can also specify the recipient's name.

Nationwide flat rate of 700 yen (tax included)
Free shipping for purchases of 15,000 yen or more (tax included) *Rug mats and sake are excluded from the above. Please check the product page for details.

Some eligible products: 385 yen (tax included)
Eligible products:
Handkerchiefs/masks/postcards/coasters/notebooks/phone cases/eco bags/sub-bags

*If gift wrapping is included, or if multiple items are purchased, or if the item is purchased together with other items, the standard shipping fee of 700 yen will apply. Conditions vary depending on the product, so please check the cart screen for the actual shipping fee.

*International shipping is not eligible and will cost a flat rate of 3,000 yen (tax included).
*Mat items will have different shipping fees and contents than those listed here.

Please check each product page for details.

Normally, we will arrange for your order to be shipped within 3 business days from the next business day after your order is completed (if you order before 11:00 AM, we can ship your order on the same day).

When placing an order, you can specify the delivery date and time (you can specify a date at least 3 business days after placing the order. Please note that delivery may be delayed due to unavoidable circumstances such as weather.)

If you would like your order shipped as soon as possible, please purchase without specifying a date.

*Please note that we cannot guarantee same-day shipping due to warehouse and delivery company conditions.
*If you use convenience store payment, your order will be confirmed after the payment is completed at the convenience store.
*If you order via e-Gift, the item will be delivered within the number of days listed above, starting from the date the recipient registers their address.
*There may be some exceptions, such as during the New Year holiday period. Please order well in advance before the New Year holiday period or Golden Week.

You can specify a delivery date at least three business days after the order date.
If you wish, please select a date and time in the delivery date field in your cart.

*If you would like your order shipped as soon as possible, please select "No date specified."

*Please note that we may not be able to deliver your order at the time you wish due to weather, traffic conditions, or other circumstances. In addition, there are some products for which you cannot specify a delivery date and time.

To check the delivery status, please use the tracking number provided to you via email upon delivery completion.
*Please note that preparation and shipping may take some time depending on the type of product and weather conditions. Please be sure to check the shipping schedule for each product, especially when ordering pre-order items.

Regular products will be shipped first. Please refer to the details page of each product for the expected delivery time of pre-order items.

① When ordering from within Japan and shipping to an overseas address

-Shipping costs are a flat rate of 3,000 yen regardless of purchase amount.
・Please note that it may take 2-3 weeks from the time of order until delivery due to overseas shipping.
・Customs duties may be incurred in the destination country. In that case, please note that the recipient will be responsible for paying the customs duties.

② If you access the site from overseas and place an order, and the order is delivered to an overseas address

If you access the site from overseas, the "World Shopping Cart" will automatically be displayed.
After adding the product to your cart, all purchasing processes will be carried out within "World Shopping Cart".

Please click here for more details .

If you register as a member on our online store, we will give you a coupon that can be used on our online store.
By registering as a member, you can enjoy shopping more conveniently, such as being able to check your past order history and saving you the trouble of having to enter your information the next time you make a purchase. There are no registration or annual fees.

Tap the icon below to proceed to the registration and login screen.

You can use the online store even if you make a guest purchase without registering as a member, but please note that you will not be able to check your past order history.

[How to register/update member information]

■ For those registering for the first time

On the login screen , click the "Register as a new member" button and proceed to register your information.

■ For those who are already registered members

After logging in from the login screen , click the "Update member information" button on your My Page and proceed to register your information.

*You can also make purchases at the online store as a guest (purchases without registering as a member). Even if you have shopped at the online store before, you may not be registered as a member. If you cannot log in, please try registering as a new member.

If you register as a member (including subscribing to our email newsletter), you will receive a 1,000 yen off coupon that can be used at our online store.

*Available for purchases of 10,000 yen or more (tax included) *Coupons cannot be used in combination.
*Coupon conditions may change without notice. Please be aware of this in advance.

In addition, we cannot accept retroactive application of coupons after an order has been placed (excluding cases after an order has been canceled). Thank you for your understanding.

We offer original HERALBONY gift bags and carrier bags. Please use them to give gifts to your loved ones.

If you wish,
1. On the cart screen, check "Use as a gift."

②If you would like to use a gift bag, check the box and select the wrapping method and applicable product.

③If you would like to use shopping bags, check the box, select the quantity you would like, and press the "Add shopping bags" button.

④ On the order screen, please check that the product you want (gift bag, carrier bag) is reflected, then click "Proceed to payment".

The product will be delivered in a gift box.
If you would like additional wrapping on top of the gift box, please place an order for wrapping.

This is a service that allows you to easily send gifts to people whose addresses you don't know via LINE or email.
The recipient will then enter their address using the link provided, and the gift will be shipped to that address.

Useful in these situations!

I don’t know the other person’s address
If you want to send a gift but don't know the recipient's address, that's no problem. Just send the URL issued after purchase to the person you want to send the gift to via LINE, SNS, email, etc.
You can send gifts without needing to know the recipient's address.

・I want to send a gift now!
"I just realized that my friend's birthday is today," or "I want to give a gift for tomorrow's anniversary, but shipping won't arrive in time..." But don't worry if that happens.
All you have to do is send a URL along with your message, and you can send a gift with a message card right away.

1. Select a product and add it to your cart

2. On the cart screen, select the delivery method "Send as e-gift" and enter a message.
Select the message card you like and enter the message and the sender's name. The sender's name can be a nickname.

3. Purchase in the usual way
Once your purchase is complete, an e-gift URL will be issued.
*You will also receive a special URL via email. Please set up your email settings to receive emails from the "@anygift.jp" domain.

4. Once you send the URL, the gift is complete!
Simply share the gift URL via LINE or other social media sites or email, and once the recipient registers their delivery address, the gift will be delivered to them.
*The e-gift will expire at 23:59, 5 days after the purchase date. If the expiration date has passed, the product will be shipped to the address of the purchaser.

1. Click on the URL you received

2. A message card will be displayed, so click "Check e-gift"

3. Product information will be displayed, so click "Receive e-Gift"

4. Enter your delivery information and your gift will arrive!

・Is there an expiration date?
The expiration date is 23:59, 5 days after the purchase date. Please make sure to not only send the URL to the recipient, but also have them enter the shipping information from the URL by that date.
If the expiration date has passed, the item will not be canceled and will be delivered to the "sender's" address. Please note that you cannot specify the desired delivery date and time.

What happens if the recipient doesn't enter their address?
Your purchased item will not be canceled and will be delivered to the "gift sender" address.
Please note that you cannot specify a desired delivery date and time.

When will it be shipped?
The item will be shipped within three business days (within five business days if gift wrapping is required) from the business day following the day the recipient of the URL enters the shipping address.

・Can I check whether the recipient has entered their address?
Once the recipient has completed entering their address, an email will be sent to the sender.

- If I make a mistake when entering my message or name, can I change it?
Please note that this cannot be changed.

Can I send multiple products as e-gifts?
If the "Purchase e-gift" button is displayed on the product page, you can purchase the same item. The items will be delivered together (gifts can only be sent to one address).
You cannot purchase a "regular purchase item" and an "e-gift purchase item" at the same time.

Can I send e-gifts to multiple delivery addresses?
Only one delivery address can be specified. Multiple delivery addresses cannot be specified.
We apologize for the inconvenience, but we ask that you place an order for each delivery address.

What should I do if I have deleted the e-gift URL email?
Please note that resends are not possible.

We will deliver information about new products and events as soon as possible.
If you would like to receive the newsletter, please register by clicking on "MAIL MAGAZINE" at the bottom right of each page.

If you sign up for our email newsletter, you will receive a 500 yen coupon that can be used at our online store.

To unsubscribe from our e-mail newsletter, please click on the link at the bottom of the e-mail we send you that says "If you wish to unsubscribe, click here."

If you wish to change the information in your email newsletter, please contact our customer support desk.

▼Online store customer service desk
contact_ec@heralbony.com

* Reception hours: Weekdays 10:00-18:00 * Inquiries are only accepted by email.
Please note that we cannot accept inquiries over the phone.

◆Please note that we cannot accept returns or exchanges unless the product is defective or the wrong product was delivered.
If the product is defective, we will cover the cost of return or exchange. Please contact us at the address below within 7 days of receiving the product.

◆Returns are accepted only for apparel products (※).
If you wish to return the product for your own reasons, you will be responsible for the shipping costs. If you wish to return the product, please contact us via the "QA" button at the bottom left of the screen within 7 days of receiving the product.

*Applicable products:
Shirts/blouses/T-shirts/coats/dresses/skirts/pullovers/hoodies/loungewear

◆Please note that we cannot accept returns in the following cases.

・If the item has been used or there are signs of it being used ・If the item has been soiled or damaged by the customer ・If the product tag, product box, instruction manual or other accessories have been soiled, damaged, lost or discarded ・If the item has been repaired, cleaned, washed, etc. after delivery ・Sale items, outlet items ・Other | Items for which it is stated on the product page that returns are not accepted

If it is within 10 minutes of placing your order, you can cancel it yourself from your My Page or the screen after the order is completed.

If you change your address or forget to include wrapping, we ask that you cancel your order.

Please note that we do not accept cancellations of orders for customer reasons after 10 minutes.

*If you paid by credit card, the card company will review your payment after our procedure, and it may take 1-2 days. We will send you an email once the refund is complete.

*If you use convenience store payment, the payment deadline will expire 72 hours after the order and the order will be automatically canceled. Therefore, there is no need to cancel the order.

If a refund is required due to a cancellation, etc., the timing of the actual refund process will vary depending on the payment method used.

For payment methods via credit card:

After we submit a refund request to the credit card company, the credit card company will process the refund to you.

Refunds from your credit card company to you will be processed on the date of your credit card withdrawal, so please check your statement at the time of withdrawal.

Also, depending on the timing of the refund process, if you make a withdrawal immediately after your purchase, you may be charged once and then refunded the next month, so it may take up to two months. If you have not received a refund after that, please contact your credit card company.

We also accept large orders for wedding favors, school souvenirs, and gifts for company events.
We can also create original goods for corporations.
If you are interested, please feel free to contact us using the "QA" button at the bottom left of the screen.

We handle personal information appropriately so that our customers can enjoy shopping with peace of mind.
For further information consult the Privacy Policy.

Privacy policy here

You can contact us via chat by clicking the "QA" button at the bottom left of the screen.
Our support bot is always available to help you with any questions you may have.

If the support bot can't resolve your issue, you can contact our staff via chat. Our staff will respond during business hours.

[Online store customer service desk]
Business hours: Weekdays 11:00-18:00 *Inquiries are only accepted by this bot. Please note that we cannot respond to phone calls.